Refund Policy

Policy Purpose & Scope

This Refund Policy establishes unified, fair, and standardized return and refund rules for all snack products on the website. It protects the legitimate rights and interests of global customers and standardizes after-sales processing for food commodity transactions.

60-Day Universal Return Eligibility

All global orders enjoy a 60-day valid return window starting from the customer’s delivery confirmation date. All return applications must be initiated within this period to obtain official inspection and refund qualification.

Return Product Condition Standards

Returned snacks must remain unopened, intact, within shelf life, and retain complete original packaging. Products with opened packages, dampness, damage, expired status, or artificial contamination will not meet return standards.

Valid Refund & Return Scenarios

We support full refunds, partial refunds, or product replacements for quality problems caused by our side, including production defects, abnormal taste, packaging damage, product errors, and damage or deterioration during international logistics transportation.

Evidence Submission Requirements

Customers applying for quality-related returns need to provide clear photos or video evidence to verify product abnormalities. Our after-sales team will conduct objective evaluation and provide targeted solutions according to actual conditions.

Standard Refund Processing Timeline

After returned products arrive at the warehouse and pass official quality inspection, all refund review, verification, and fund release procedures will be completed within 5 to 10 business days.

Unified USD Refund Standard

All refund amounts are calculated and settled in US dollars according to the actual payment amount of the original order. Refund funds will be returned to the customer’s original payment channel, subject to the processing cycle of the payment platform or bank.

Equal Rules for All Products

Discounted products, seasonal limited flavors, and regular full-priced products implement the same refund standards. No discriminatory after-sales restrictions will be applied to preferential orders with valid quality issues.

Non-Qualifying Return Situations

We do not support unconditional returns caused by personal taste preferences, subjective dislike, or inappropriate personal expectations. All return judgments are based on official objective policy standards.

Policy Update & Dispute Basis

We reserve the right to update this Refund Policy in accordance with international e-commerce norms and cross-border consumer protection laws. All after-sales disputes are subject to the latest officially published policy version.