Customer Service Policy

Policy Overview

This Customer Service Policy standardizes all pre-sales consultation, order processing, logistics arrangement, and after-sales support services for global users. It applies equally to all regions to ensure consistent, professional, and fair cross-border service experiences.

Professional Pre-Sales Consultation

We provide comprehensive pre-purchase guidance covering flavor introduction, taste characteristics, ingredient information, shelf life, eating scenarios, and packaging specifications. Our team helps customers select suitable snacks according to personal taste and usage needs.

Standard Order Processing Rules

All successfully paid orders will be reviewed, sorted, inspected, and packaged within 1 to 3 business days. We strictly check product freshness and packaging integrity before shipment to ensure customers receive qualified and intact snacks.

Unified Global Delivery Cycle

We implement a unified global delivery standard for all cross-border orders. The estimated delivery time for all regions is 6 to 12 business days. No expedited shipping service is provided to guarantee equal service standards for every customer.

Global Free Shipping Benefit

All products enjoy permanent free worldwide shipping with no minimum order threshold. No shipping fees, handling fees, or regional surcharges will be charged during checkout. All transactions are uniformly settled in US dollars.

60-Day Universal Return Window

We offer a 60-day official return period for all orders. Customers can initiate return applications within the valid timeframe for product quality problems, freshness issues, packaging damage, shipping errors, and other non-human-caused abnormalities.

Fixed Refund Processing Period

After returned products are received and pass official warehouse inspection, all refund review and financial procedures will be completed within 5 to 10 business days. Refunds will be returned in the original USD payment amount to the customer’s original payment channel.

Equal Service Principles

All customer inquiries, order issues, and after-sales applications are treated equally regardless of order amount, purchasing region, or customer identity. Every case is reviewed objectively in accordance with official policies.

Service Optimization Mechanism

We continuously optimize service processes based on global user feedback and international e-commerce standards. We improve consultation efficiency, logistics tracking accuracy, and after-sales response speed to upgrade overall shopping satisfaction.

Core Service Tenet

We adhere to sincere, patient, and solution-oriented service attitudes. We focus on solving practical problems for customers and providing reassuring and warm service for every snack purchase experience.